MEET TO MATCH: YOUR NEW MEETING PLATFORM

As part of the PG Connects Digital experience, you will have full access to a familiar matchmaking and agenda platform. We are now using MeetToMatch as the platform where you will find attendees to meet, and where you will keep track of your schedule. It’s available for all registered participants to use in order to arrange meetings during the event, with your choice of integrated video chats.

The primary objective of PGC is to connect the games industry and this is just one of the many ways we can help you do that.

NOTE: The platform will go live late in October and you will be automatically added to it and notified by email about two weeks ahead of the conference, as long as you have registered for a ticket.

FREQUENTLY ASKED QUESTIONS

How do I get started with the meeting platform?

Your ticket to Pocket Gamer Connects Digital includes access to the MeetToMatch platform. The MeetToMatch platform is live now. All those who have registered for a ticket should have received a notification by email inviting them to log in and set their password. If you have bought a ticket but not yet received your MeetToMatch notification, please email the helpdesk.

All set? There is a short video here that will walk you through getting started.

You will be familiar with MeetToMatch from other events, including the last couple of Pocket Gamer Connects online events. It has an advanced search function and integrated video conferencing. It matches your needs to those of other delegates, and then automatically schedules a conversation with just a couple of clicks in your browser. A calendar view enables you to keep track of your scheduled meetings as well as the talks and panels you’re planning to watch.

It has profile pages to showcase you and your business, so be sure to fill in all your details – right at the start, you’ll need to select a time zone (because the event is international!) and pick a preferred video meeting service. You can use Zoom or Skype or stick to 8×8 which is the default.

After that, use the advanced search to find other attendees who match your business interests. When you’ve found somebody you want to connect with – or if they find you – the system will automatically schedule a virtual meeting, and generate a link. Simply click on the link at the allotted time to speak with your new contact. You can keep track of your meetings using the My Schedule calendar view.

There is more information about all of this below.

How do I join?

We usually turn on the meeting platform a couple of weeks before the event, and – as planned – it is live now!

If you have purchased your conference ticket through our Eventbrite process, your details will be automatically imported into the MeetToMatch platform and you will receive an email notification with the log-in details. You will need this to activate your account.

Please follow the MeetToMatch link in your log-in notification email. You will be taken to a screen where you will first add a password. Then you will be taken to the profile page where you will complete information about yourself. The first things you’ll need to do is select a time zone, and a preferred video meeting platform.

You will be able to begin making meetings, which will be diarised for the week of November 9-13.

What do I do if I haven’t received my email notification with my log-in details?

The platform went live on 26 October, and everybody with a pre-registered ticket was sent a MeetToMatch sign-in notification. Anybody who purchases a ticket from this point, will now receive a sign-in notification automatically within an hour or so of registering.

Occasionally, spam filters can hijack genuine emails from us, so please check there. Perhaps you used a personal email account to register in Eventbrite? Please check that too. To help get important Pocket Gamer Connects and Meet To Match platform emails get through, we suggest you whitelist emails from pgconnects.com and steelmedianetwork.com.

If you are sure you ordered a ticket, but the MeetToMatch notification still hasn’t shown up, then please email [email protected] with your details and we’ll figure out what’s up.

What information do I need to provide when I log in?

You will need to answer a series of questions about yourself, your company and your interests and needs. The more accurate you can be with these, the more useful the system will be for everyone. Have a photo and a company logo to hand.

It is mandatory to enter a time zone. We need this so that your meeting calendar works efficiently. The event is international, so letting the platform know where you are in the world is essential, and you won’t be able to proceed until you’ve done that. The talks and panels are broadcast live on UK time (this will be GMT in November), but you can arrange meetings whenever it is convenient for your local time.

You will also need to select a preferred video conferencing platform, or else 8×8 will be used. Zoom or Skype are your other options. There is more detail below.

By default, your personal contact information (email and phone) is not shared with other attendees.

If you have used MeetToMatch before, perhaps as part of an alternative conference, you can bring import your profile from that previous event providing the platform can identify you from your email.

How do I set up my profile?

Our experience tells us that people are more likely to request or accept meetings with you if they can see a photo and read a little bit about your business. So please do take a few minutes to add details to your personal profile and your company profile.

Above the MeetToMatch dashboard – where you’ll find quick links to your meeting requests and notifications – you’ll see a menu. On the far right is MY PROFILE. Click on that to see your details. We suggest you immediately edit that page to include details about yourself and some words about your company’s goals. You can also upload a logo for your company. It will help people find you.

Please note, some fields are mandatory, including your time zone. It’s important you set this because the system includes a built-in meeting calendar, and you don’t want people booking time with you in the middle of your night. Videoconference links are generated 30 minutes before a call is scheduled to start, and this process is locked to your time zone preferences – yet another reason to enter that accurately before anything else, please.

Then you will need to select a number of tags describing your core business. We strongly suggest you write a short but meaningful description of yourself and your company activities. Experience shows that people are more likely to connect with you if they understand you and your business needs.

You will not be able to proceed until you have selected a video conferencing platform. The default is 8×8, but Skype and Zoom are also options. There is more information about this below.

Then you can begin looking for the perfect business partner, using the advanced search functions.

Check out this video for a taster of this whole process.

Can I use special characters in my profile and company names?

There is no point labelling your company using special characters in an attempt to appear higher up the listings. By default, the MeetToMatch attendee list will be ordered by sign-up date, not company name.

We will regularly edit or remove obvious efforts to ‘game’ the system by including inappropriate or unnecessary characters, images or tags. Promoting yourself artificially high using these methods will just fall foul of our editors. We reserve the right to edit any profile in the platform, and even temporarily remove folk who aren’t playing fair. Please enter information correctly and accurately. Everybody can be found using the platform’s search functions.

We are all in business, of course, and we understand the desire to try clever ways of standing out; but this is a community event for the benefit of all of the industry. If you would like to be featured prominently in any of our activities, please consider a sponsorship package.

Which time zone do meetings take place in?

Short answer: your time zone.

When you join MeetToMatch and fill in your profile details, one of the mandatory fields is your time zone. That is used to schedule all your meetings.

Assuming you enter that correctly, you should find that if a meeting is scheduled for 1pm tomorrow, that will be 1pm where you are. There is no need to try and convert time zones in your head.

(Please note: talks and panels are broadcast on current UK time. It is possible to schedule content you plan to watch in your personal agenda, and these will appear there adjusted to your time zone. But here on the main website, all times given are in UK/GMT. For instance, a talk broadcast at 10am UK will take place live at 12 noon if you’re in Helsinki.)

Can I add talks and panels to my agenda as well as meetings?

Yes. In fact, before you seek meetings, you should probably check out all the fantastic content in the conference schedule. The schedule is live now, here, and on the MeetToMatch PROGRAM page. In MeetToMatch you’ll see a menu above the dashboard. Hit PROGRAM to see the interactive list of talks, panels and workshops!

Once the conference has begun on Monday, November 9th, this list will contain links to the Zoom talks – these will also be emailed to you. Before then, the Zoom links are not there, but you can see what the session will be about, what track theme it fits under, who the speakers are, and when it takes place. If more information is available about the speaker, you’ll find it by clicking on Details.

If you see something you like, click Add To Agenda, and it’ll immediately land on your calendar (viewable under MY SCHEDULE). The platform will ask you if you are open to receiving meeting requests during that period, and you can choose NO to completely reserve that slot for the talk you want to see, or NO if you are happy to miss that talk if a more exciting meeting comes along.

This way, you can build your schedule for the week which takes into account all the talks, panels, round-tables and meetings you want to have, at the times that suit you. Please note that all talks are broadcast live on Zoom during UK times (8 am to 8 pm GMT), although the recordings will be available later for those who are not able to watch live.

Can I block out times that I am not available?

The meeting platform is open all day and night, open for participants all around the world. Some of that time, you may be asleep! There are also many things to do – perhaps you want to watch some expert talks, or take part in the Big Indie Pitch. So the first thing you should do is block our areas of your time where you are NOT available to meet.

From the My Schedule menu at the top of your MeetToMatch dashboard, you can see your calendar.

You can click on any half-hour slot and click ‘set to unavailable’. Do this for slots when you do NOT want to have meetings – during the night-time in your region, for instance, or during periods when you know you must be working on something else. This will secure blocks in your Agenda where the platform will not attempt to schedule meetings.

To block out a whole day at a time, click the padlock next to the date.

You can unlock a space by similarly clicking on ‘set to available’.

How do I find people to meet?

Pocket Gamer Connects events are always about connecting people – hence the name! We are expecting some 1,500 professionals from the games industry to join us during conference week, and we’re already well on our way there.

Looking for people to do business with, job opportunities, or valuable industry connections of all sorts? Head to the ATTENDEES link from the top of the dashboard.

Here you’ll immediately see a list of attending companies. By default it will be ordered by sign-up date, so you can easily find companies that have registered with the conference since the last time you looked. You can choose to order the list alphabetically if you prefer: use the drop-down menu.

Now it’s time to search for people. If you’re feeling lucky, enter a quick keyword search, such as a company name, and hit Search. For more options, open Advance Search. Here you can enter more criteria, and filter by company activities, investment opportunities, platform and other factors.

The results will come in the form of company names. Click on a company to visit its page, where you will see a list of attending staff members. If you click on Request A Meeting, you’ll be given the option to select a time slot on your calendar.

You can add a personal message, and then fire it off.

Why can’t I request any meetings?

Two possible reasons. Firstly, perhaps you’re a student? People on free student tickets cannot contact professional attendees, by default. Other attendees can contact you if they want to find out more about your work. But if you’re a student and you want to reach out to any of the professional attendees, the solution is pay for a pass.

Secondly, it’s possible you’ve made too many meeting requests in a row that have not yet been answered. Non-students can technically send unlimited meeting requests, but if you blast a load out with no response from other attendees, the system may pause until your existing requests are accepted or rejected, so that your calendar does collapse under the weight.

If you’re not a student, and you’ve hardly sent any requests out, but you still can’t arrange meetings, something may need a tweak. Please email [email protected] with your username (email).

How do I hold my meetings? Do I need to use Zoom?

You’ll connect with people over video or audio conference and you can pick which platform you use. We like Zoom or Skype, Meet To Match also recommends 8×8, ultimately it’s up to you. You set a preference when you sign in for the first time.

If you choose Zoom, please note you will need to set a password. If you copy your personal meeting link from Zoom, it should include any password you have set. You are responsible for making sure your Zoom meetings function securely.

If you select Skype, please remember to fill in your Skype ID.

Once a meeting request has been accepted, the system will automatically schedule the meeting in your calendar, and suggest a link using your preferred platform. You can use that link to initiate a video chat with your partner at the appointed time.

If you are using the free version of Zoom, you may need to contact your meeting partner directly and offer them your meeting password. If you change your password at any point, you may have to resubmit your personal Zoom meeting link to MeetToMatch and/or to individuals you have communicated with.

You will need a computer with a mic and (ideally) a camera in order to use any of these external services.

During the conference, about 30 minutes before a meeting is due, a link will appear in the meeting slot on your schedule which will enable you to start the meeting. The person who requested the meeting is the “host” and their preferred meeting platform is prioritised. Example: if you reached out, and Skype is your chosen platform, the link in the meeting will be for Skype.

If your meeting is due and you cannot see a link, please check that you have set your time zone and meeting platform correctly.

Where's the link to hold this meeting I've scheduled?

During conference week, 30 minutes before a meeting is due, a link will appear in the meeting slot on your schedule which will enable you to start the meeting.

If it’s not visible yet, it’s too soon. Links appear about 30 minutes before the meeting itself. You might have also confused it if your time zone settings are inaccurate, please check.

The person who requested the meeting is the “host” and their preferred meeting platform is prioritised. So if you reached out, and Skype is your chosen platform, the link in the meeting will be for Skype, and so on.

Can I change my preferred video conferencing platform during the event?

Yes, you can update your preferences to a different video conferencing suite whenever you like.

If you change your default video conferencing platform, this will automatically be updated for all the meetings where you are the host.

If somebody else is the host (if they reached out to you to set the meeting) the platform will default to their choice.

My colleagues and I somehow seem to be connected to different companies! Can I fix this?

When you registered, you each must have given the company name slightly differently. Or used different email domains. The platform looks at both (the company name you give and your email format) to link people up. Perhaps one of you added LLC to the end and the other didn’t, or one of your wrote Acme Games and the other Acme Studio. Or maybe you both wrote the name right, but one of you registered using a private email account.

Whoever is ‘wrong’ should go into their My Profile area (use the drop down menu at the top right) and change their affiliated company to the correct name. Save, and you should be connected with your colleagues.

If you encounter a problem, please email [email protected] and we can help you fix this.

How can I tell which companies have joined the event since the last time I logged in?

In Meet To Match by default attendees are listed according to ‘sign-up date’. Look under Attendees, in the top nav bar on your dashboard.

Do I have to reply to every single meeting request?

Ideally. If you’ve filled in your profile appealingly (see above), people will be looking for you! If you receive an invitation to meet, please try to respond quickly, to keep things moving.

People will understand if you reject their request – everybody’s busy, and people appreciate that what they have to offer might not be what you’re looking for.

But if you ignore meeting requests, you’ll keep them hanging on while they’re trying to plan their week. So when you receive a notification, please do dive in and accept or reject meeting requests as often as you can. It keeps the momentum going.

How long is it open?

The event runs from November 9th-13th. The platform is open now, so you can begin arranging meetings with other attendees.

During the event itself, the meeting platform will be open all day (to cater for international time zones). This is to help focus everyone’s attention and time as if in an in real life conference.

As with our conferences, we will leave the meeting platform open for a couple of weeks after the event itself, so you can download your schedule or finish up conversations you’re already having. During this period, after November 13th, you will not be able to make any more matches or automate any more meetings.

How do I get technical support?

If you have any queries, please email [email protected]. This email is operated by the Pocket Gamer Connects team.

There is also a Helpdesk! channel in our Discord (during the event you will find a link in MeetToMatch labelled DISCORD GROUP).

Please note, this is a global event, so you may be on a different time zone to the relevant team member. Although we will endeavour to get back to you as quickly as possible, technical support might not be available solidly through 24 hours. Most of our staff are in Europe, so please allow a few hours for a reply, especially if you are contacting us from far away. We will definitely help you as fast as we can, but even we have to sleep sometimes.

Some of your questions about how to get started may be covered in this video we prepared earlier.

Thanks to our sponsors…

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If you are experiencing any issues, please contact us at [email protected]