We’re looking forward to welcoming you back to Pocket Gamer Connects London LIVE!

**This page has been reviewed on January 9 and is correct as of publishing. We will endeavor to make regular edits to our COVID-19 policy in line with UK government guidelines.

We’re delighted to bring Pocket Gamer Connects home to the UK in February 2022 for our first live event, and flagship show, in almost two years.

Your safety and comfort are prime concerns for us and we’re putting multiple measures in place to ensure we’re in line with all regulations. We want you to feel at ease at Pocket Gamer Connects London 2022 and to concentrate on making connections, getting business done and enjoying the show.

If you are planning on attending the event, please take a moment to read through our coronavirus (COVID-19) health and safety guidelines below:

PGCLDN22-Covid19-Guidelines-1100x

Pre-event preparation

In order to gain access to the conference, you must show your NHS COVID Pass before entering the venue. Your NHS COVID Pass can be gained through one of the following means:

  • Full Vaccination Status
  • Negative Lateral Flow Test
  • Proof of Natural Immunity

For more information please see the government website on NHS COVID Pass.

For attendees joining us from outside of the UK, we would advise you to take a lateral flow test within 48 hours of attending the event and register your negative result on the NHS website.

The easiest way to display your NHS COVID Pass is through the NHS COVID App, however for those without access to a mobile device, have received vaccination outside of England, or are not registered with a GP, you will be able to present hard copy proof of any official documentation. We will also accept SMS or email from the NHS as proof of a negative lateral flow test.

 

On-site safety and best practice

To support COVID-19 health and safety best practice, the venue will be equipped with hand sanitiser stations at regular intervals, we strongly recommend that you use these frequently.
We will have a number of masks and lateral flow tests available on site.
The entire event team, including all volunteers, will be fully tested prior to and during the event.
Whilst masks are not mandatory, we do encourage using good judgement and respect for your fellow attendees. We suggest that you wear a mask while moving around the venue and while sitting in a track room for any length of time, for everybody’s wellbeing and peace of mind. If you feel unwell on the day of the show and are experiencing COVID-19 symptoms, please do not come to the venue.

 

Reduced capacity

To ensure attendees extra space and good ventilation, we are operating the conference at a reduced capacity to allow attendees the space to distance if they so wish.

 

Regular cleaning and disinfection

Throughout the event, we will have enhanced cleaning and disinfection in progress with more staff on hand to sanitise surfaces.

 

Traffic light lanyards

On arrival, you will be able to select a coloured lanyard (either red, yellow or green) which indicates your comfortability with space and social distancing. This traffic light lanyard system will be supported with signage around the conference venue reminding attendees to respect others’ comfort levels.

RED

: 2-metre social distancing preferred, no physical contact.

AMBER

: Happy to be within groups and have conversations but prefer no physical contact.

GREEN

: Comfortable with physical contact, for example handshakes etc.

Cancellation Policy

In the event that the conference is cancelled due to COVID-19 restrictions outside of our control, or if you cannot attend due to COVID-19 restrictions and let us know in advance, you can defer your ticket to the next available conference at no extra cost or you will be offered a full refund. Terms & conditions may apply.

 

Steel Media is not liable for any consequential loss suffered due to cancellation or postponement.

FREQUENTLY ASKED QUESTIONS

How do I get a lateral flow test?

Lateral flow tests are available to order direct to your home or office from the NHS website (domestic attendees only). You can also pick up lateral flow tests from various pharmacies across the UK.
See the NHS website here for more details.

Can I test at the event?

For those presenting symptoms at the event, we will have a limited number of lateral flow tests available at reception. Alternatively, there will be pharmacies within walking distance of the venue to collect a test too.

Please note that all attendees should test before they arrive to the conference to protect all attendees and event staff.

The lateral flow tests on site are designed to be used in the rare occurrence that an attendee starts to feel unwell during the event itself.

Will you be providing lateral flow tests?

We will have a small number of lateral flow tests available at reception, however, we strongly encourage all attendees to test prior to visiting the venue. The on-site tests should be used for anyone who feels unwell at the event itself.

How close to the event should I test?

Lateral flow tests are valid for 48 hours, but we strongly recommend that you test the night before the event for the most up-to-date results.

Do I have to wear a mask on-site?

Masks are not mandatory for entry, but we do encourage all attendees to use good judgement and respect other attendees over the course of the conference.

At the time of writing, UK government regulations require that you wear a mask on public transport so please bear that in mind while travelling to the venue in London.

I plan to be a speaker. What happens if I can’t make it because I am sick or travel is restricted in my region?

Any sponsors with an in-person speakership, who have a last- minute cancellation complications, such as, Covid symptoms, travel restrictions due to official lockdowns etc, then we will provide the option to live-stream their speaker slot in real-time during the event – both to the in-person audience and the digital ticket holders. Content will still be recorded and available post-event (post edits).

If you are unable to make it because we have been forced to cancel or postpone the event because of COVID-19 restrictions outside of our control, we will offer you three options :

1/Transfer your pass to a new date if/when the event is rescheduled.

2/ Transfer your pass to a future PG Connects event

3/ You may request a full refund on what you have paid for the pass.

What happens to my ticket if I cannot attend due to a COVID-19 diagnosis?

In the event that you cannot attend due to COVID-19 restrictions and let us know in advance, you can defer your ticket to the next available conference at no extra cost or you will be offered a full refund.

Terms & conditions may apply.

What happens to my ticket if the event is cancelled or postponed due to COVID-19 measures?

In the event that the conference is cancelled due to COVID-19 restrictions outside of our control we will invite you to defer your ticket to the next available conference at no extra cost or you will be offered a full refund. Terms & conditions may apply.

Steel Media is not liable for any consequential loss suffered due to cancellation or postponement.